What is customer experience and why is it so important to your business? Regardless of your pricing, products, or positioning, at the end of the day you succeed or fail based on whether people enjoy working with your company. That comes down to customer experience, and it starts even before the top of the funnel […]
Posts Tagged: Owners
What Owners Need to Know About Moving Their Business to Maine – Peter DelGreco
Have you considered moving your business to Maine? People move to Maine all the time because they’re looking for a higher quality of life, a better place to raise their children, or to be closer to outdoor activities. But businesses are also moving to Maine. What are the benefits? Are there any downsides? Peter DelGreco […]
What Owners Need to Know About Funding Their Growth – Jennifer Cummings
Have you ever run into a cash crunch in your business? Was there a time when you wish you had access to more capital to expand, hire more employees, or get a critical piece of equipment for your business? FAME, the Finance Authority of Maine, helps companies even without pristine credit access business and agricultural […]
What Owners Need to Know About Storytelling to Attract A-List Talent – David Lee
You hear a lot about storytelling these days, and how businesses can use stories to attract customers and employees alike. But how do you craft a compelling story? What are the components? And where do you share it? David Lee of HumanNature@Work has been teaching storytelling to leaders and owners for over 20 years, and […]
What Owners Need to Know About Doing Business Overseas – Wade Merritt
As anyone can imagine, expanding your business is a huge undertaking in itself, but trying to enter into the foreign markets brings its own set of challenges and hurdles. Bangor native, Wade Merritt, has made it his mission to help Maine businesses break into foreign markets by overcoming these challenges through his job heading the […]
What Owners Need to Know About Maine Technology Grants – Amy Leshure
If you’re an innovator with an idea or product that can stimulate Maine’s economy and create jobs in the state, then you might want to reach out to the Maine Technology Institute. Since 1999, MTI has been offering grants, loans, equity investments and services to help support Maine’s innovation economy and entrepreneurship. Amy Leshure of […]
What Owners Need to Know About E-Commerce – Becky McKinnell
Selling online is more than just slapping up a website with pictures and prices. Becky McKinnell, founder of iBec Creative, where they’re known for building successful ecommerce sites, encourages you to think like a customer when it comes to offering them a website with the best customer experience. But you also want to make sure […]
What Owners Need to Know About Customer Service – John Kenneally
If there’s one thing John Kenneally would want all businesses to remember, it’s that without customers your business doesn’t exist. That being said, how do you make sure you’re giving the best customer service? Well, the emotional intelligence and social intelligence of the people you hire play a huge role in that. Certainly hiring people […]
Hiring Veterans and Transitioning Military: What You Need to Know – Bill Benson
Maine needs skilled, experienced workers, and transitioning military might be at least part of the answer. Boots2Roots is an organization that helps transitioning military find and land jobs in Maine, playing matchmaker with companies and organizations that are looking for a wide variety of skilled employees. Executive Director, Bill Benson, shares why Maine employers and […]
What Owners Need to Know About Intellectual Property – Andrew Kraus
Trademarks. Copyrights. Intellectual property. What do you need to know about these items to protect your ideas, and how do you stay out of hot water when it comes to work for hire, contractors, and social media? This week we speak with Andrew Kraus of Opticliff Law, an IP expert, on what growing businesses need […]
