Posts Tagged: Machias Savings Bank

What Owners Need to Know About Digital Marketing – Rich Brooks

These days, the “customer journey” invariably takes people online. They Google their questions, they ask their Facebook friends for recommendations, they spend hours in their email inbox. How can your business position itself to meet your ideal customers where they make critical decisions? Rich Brooks, president of digital agency flyte new media, shares how companies… Read more »

What Owners Need to Know About Customer Experience – Yury Nabokov

What is customer experience and why is it so important to your business? Regardless of your pricing, products, or positioning, at the end of the day you succeed or fail based on whether people enjoy working with your company. That comes down to customer experience, and it starts even before the top of the funnel… Read more »

What Owners Need to Know About Doing Business Overseas – Wade Merritt

As anyone can imagine, expanding your business is a huge undertaking in itself, but trying to enter into the foreign markets brings its own set of challenges and hurdles.  Bangor native, Wade Merritt, has made it his mission to help Maine businesses break into foreign markets by overcoming these challenges through his job heading the… Read more »

What Owners Need to Know About Maine Technology Grants – Amy Leshure

If you’re an innovator with an idea or product that can stimulate Maine’s economy and create jobs in the state, then you might want to reach out to the Maine Technology Institute. Since 1999, MTI has been offering grants, loans, equity investments and services to help support Maine’s innovation economy and entrepreneurship. Amy Leshure of… Read more »

What Owners Need to Know About E-Commerce – Becky McKinnell

Selling online is more than just slapping up a website with pictures and prices. Becky McKinnell, founder of iBec Creative, where they’re known for building successful ecommerce sites, encourages you to think like a customer when it comes to offering them a website with the best customer experience. But you also want to make sure… Read more »

What Owners Need to Know About Customer Service – John Kenneally

If there’s one thing John Kenneally would want all businesses to remember, it’s that without customers your business doesn’t exist. That being said, how do you make sure you’re giving the best customer service?  Well, the emotional intelligence and social intelligence of the people you hire play a huge role in that. Certainly hiring people… Read more »